Best to contact the Pag-IBIG fund directly.
If you are near a local branch office you can call or go to the office, here is a link to a directory of branch offices:
http://www.pagibigfund.gov.ph/directory....
If you are not near a branch you can call or email corporate headquarters at:
Atrium of Makati
Makati Avenue, Makati City
Trunklines: (02)811-4401 to 27 connecting all departments
Email address is: publicaffairs@pagibigfund.gov.ph
Call Center: 724-4244
