Did you contact customer service like you were told to do before airing your problems here on YA. Your request should be writing and by law they must respond. Giong to Twitter does nothing for your cause nor does the firm have any legal responsibility to respond to any Twitter items.

For the first time I totally disasgree with Mini Mochibot. and this is based on my experience of not only being an exchange member but also an officer of my own firm that specialized in trading.

In the United States certain trading problems can and are fixed to the customer's satisfaction. The next time this happens you should call customer service and have them enter the order for you, there is no charge for this service.

Also in the U.S. you can not bring a law suit since all complaints and issues must be brought to arbritration before any suit can be filed (this is the law and defined in the Customer New Account Agreement)

You should put your complaint in writing to the the Customer Service Department with copies to the firm's Compliance Dept. By law all written complaints must have a response sent to you within a reasonable amount of tiem.

If you do not receive a response to your satisfaction send a written complaint to either NYSE or FINRA who will research the complaint, and demand responses from the firm.

File your complaint and see what happens, if enough customer do this firms usually will provide some type of compensation for and for all others that have similiar comnplants - you have nothing to loose except a little time and a few cents for postage.

Sorry Mini, you are wrong this time

I tried this with my brokerage once, where I complained about my orders getting stuck halfway to the ECN, causing massive losses. They simply stated that they are not responsible for technical issues.

The brokerage is legally not liable, and they will likely not compensate you. If your loss is in the several hundred thousands, you could possibly file a lawsuit, but besides that, tough luck.

One of their counter-arguments could likely be, "you should have set up Limit and/or Stop orders as soon as you opened a position".

So, to answer you, yes, it's probably a waste of time. Just move on and try to make up for the loss. But this time, set up appropriate Limit and/or Stop orders to cover yourself in those unexpected circumstances.

I was trading stocks and the app had major issues and I ended up losing money because of it. Quite a few people on Twitter were also posting about problems with Ameritrade. I got a tweet by them saying "Contact us at Client Services > Message Center & we'll look into that for you." Will they actually compensate me for what happened or is this conversation going to be a waste of time?